Shipping policy

Malathe Shipping Policy

Last Updated: 14-04-2025

Welcome to Malathe! We are committed to providing you with an exceptional shopping experience, including reliable and efficient shipping services. Please review our shipping policy for detailed information on how we handle shipping.

Shipping Locations

We ship our exquisite jewellery worldwide from our base in London, UK.

Shipping Methods & Delivery Times

United Kingdom:

  • Standard Shipping: Free. Delivery takes 2-5 business days.
  • Express Shipping: £8.50 flat rate. Order by 1pm Mon–Fri for delivery by 1pm next working day. Tracked and signed for.

European Union:

  • Standard Shipping: £10.00 flat rate. Delivery takes 3-5 business days.

United States & Canada:

  • Standard Shipping: Free. Delivery takes 3-5 business days.

Australia & New Zealand:

  • Standard Shipping: £10.00 flat rate. Delivery takes 5-7 business days.

Middle East:

  • Standard Shipping: £10.00 flat rate. Delivery takes 3-5 business days.

China / Hong Kong / Taiwan:

  • Standard Shipping: £10.00 flat rate. Delivery takes 3-5 business days.

Rest of world:

We currently only offer shipping to the above countries / regions. Stay tuned for future shipping destinations.

Order Processing

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Confirmation & Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

United Kingdom: VAT price is included.

United States of America: Customs and Duties applicable for orders over 800.00 USD.

EU: Covered by Malathe.

USA (orders over 800.00 USD): Malathe is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Malathe is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.

Returns & Exchanges

Please refer to our Returns Policy for information on how to return or exchange items.

Contact Us

If you have any questions or need further assistance regarding your order or our shipping policy, please contact our customer service team at support@malathe.com 

Thank you for shopping with Malathe!